Frequently Asked Questions
Are there any options for size? Can I order a custom size?
Sure, once you select your preferred color, you'll be directed to our Etsy website and you can select the size you'd like. It's also possible to request a custom size if your preferred size is not available in the drop down menu. The price of the blanket will vary according to size.
How can I clean the blanket?
Hand washing with luke warm water and dry cleaning is recommended. After washing please lay flat to dry. Please do not tumble dry and do not iron.
Can I cancel an order? What is your return and refund policy?
You can cancel your order within 24 hours. Please leave a message on the contact page or send us a message on Etsy.
If you decide to return a product for any reason, please send us a message and we'll be happy to refund the amount you paid. Return shipment will be paid by the client.
I was directed to Etsy website when I was ordering. Can I directly order on this website?
Currently The Knit Therapy is selling through Etsy only but we're working on direct sales through our website.
How should I keep the blanket when I'm not in using it?
Your blanket will come within a nice zipped storage bag which will allow you to keep it tidy and clean.
How much will shipping cost?
Shipping costs will be calculated once you place your order at Etsy.
How long will the shipment take?
Each piece is made to order within 7 days.
Shipments to US, Canada, New Zealand and Australia usually take around 2-3 weeks.
Shipments to Europe usually take around 1-2 weeks.
Shipments to Turkey usually take around 1-2 days.
Please make sure to place your orders in advance during holiday seasons to avoid any delays due to busy courier services.
Is gift wrapping possible?
All of our blankets are delivered within nice storage bags (please check our blog to see examples) but we'll be happy to add any extra details (ribbon colors or cards upon your request.)
What are the wholesale options?
Please send a message with the following details: Your location, the size and number of products requested and we'll get back to you shortly.